Return & Refund Policy

Customer Return Policy?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Refunds are only accepted for defective or damaged items.

We will not accept the returns without proper reason.We will accept return only if the products is damaged or a wrong can also send the photos on our whatsapp number +919037778894 .so our sales team can make the decision for your return.

Customer is not eligible for return/exchange if You can always contact us for any return question at +91 9037778894
  • Its “No longer needed”.
  • Minor difference from the specification such as color,size etc..<?li>
  • Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
  • Made to Product(on demand) will not be returned.

Guidelines for Return/Exchange:

  • For Products purchased on atoz glass materials, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within the same day of product delivery.
  • Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
  • If customer is sharing photographs of product it must be four angle photograph inclusive of Product Packaging images (Videography will be highly appreciated).
  • In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
  • In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.
  • All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
  • Customer should pay the return parcel service charge for the product
  • We shall endeavour to process the customer refund within 7 (Seven) working days from the date of receiving the product back to our warehouse

Refund Policy

  • The refunds in accordance with the above guidelines shall be as per the following:
  • In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
  • For cash on delivery transactions, refunds, if any, will be made viademand draft/NEFT/Cheque etc. in favour of the customer buying theProducts, as per the details provided by the customer.

Refunds / Returns shall NOT be allowed in the following cases:

  • Return request is made outside the specified time frame of 2 days as specified above.
  • In case where price tags, labels, original packing, freebies and accessories, box are missing.
  • If the Product is damaged by the customer, in any manner as may be determined by atoz glass materials at its sole discretion.
  • If Product has been used by the customer.
  • If Product sold as combo/sets cannot be returned as individual Product.
  • Exceptions / non-returnable items We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.

When are Refunds provided?

  • We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
  • Damaged products are returned to our warehouse and has been quality checked.
  • What are the details you require to process COD refund?
  • Once you agree for cod refund, you will receive an email from atoz glass materials customer support team asking for.
  • Bank Name
  • Account Number
  • Account Holder’s name
  • IFSC code
  • Location of the Bank. We initiate the refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?

  • No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

How long will it take to refund?

  • It takes 7-10 working days for the money to be credited to your account.

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