Returns and Refund Policy
We do not have any refunds policy for Liquid Consumable** products or any products that have been used after purchase. For all other products, refunds are only possible if it is claimed within 24 hours of receipt of parcel. Thereafter, the parcel must be shipped back to our warehouse. After receipt and inspection of the parcel, we will inititate a refund through CCavenue (Incase of Prepaid orders) or NEFT to you in case of cash on delivery orders.
Refunds can be claimed for all parcels which have not yet been shipped out from our offices.
In case of any manufacturing defect, damaged item in transit or missing item in order, we will provide a refund or replacement whichever applicable within 24 hours of recieving a photo of the damaged parcel/or products recieved in parcel subject to approval by our team. For damages in transit or missing items, we need a photo of the parcel to be sent to store(at)Atozglassmaterials.com within 24 hours of receipt of parcel. Each and every parcel has undergone a quality check before dispatch.
We do not have a returns policy for any liquid consummable product which has been used or seal has been opened. To be eligible for a return (In case of non liquid consummables), your item must be unused and in the same condition that you received it. It must also be packed in the original packaging.
There are certain situations where only partial refunds are granted. These may be due to partial damages to parcel in transit, partial order delivered or unavailalibility of certain product. (if applicable)
Refunds are not applicable for any item not in its original condition, is damaged or missing parts for reasons not due to our error. Refunds are also not applicable for any item that is returned more than 2 days after delivery.
Returns (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Based on the condition of the returned product, we reserve the right to deduct a percentage of the order amount in case of damage to the product. If the return is approved, we will initiate a refund within 24 hours of receipt of parcel. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed within 24 hours through CCavenue , and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It takes 7-10 days for the refund amount to reflect in your bank account. In case of COD orders, we will NEFT you the amount to your bank account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at store(at) [email protected] or +91 9037778894
Cancellation Policy (if applicable)
All orders that have been dispatched from our office cannot be cancelled. Pre-paid orders that are unpacked and are in original condition can be cancelled within 24 hours of receipt of parcel only. This does not apply to liquid consummable products and heavy material handling products more than 25 kg in weight. If it is returned using the pick up service of our website, forward and return shipping charges will be deducted from the refund amount.
All Orders that have not been dispatched from our centers can be cancelled at no additional cost by sending an email to store(at) [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
A TO Z GLASS MATERIALS
P.O Kalady EKM KL
Thereafter, the product will be inspected as described in the returns section above and exchange product will be shipped out to you within 24 hours of acceptance of original product.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We have a nominal shipping charge of Rs. 149/- (Inclusive of GST) on prepaid orders. Certain products which are heavy in nature have an additional shipping charge charged on them over and above the flat Rs. 87/- charged on every order. These are clearly mentioned before checkout.
Cash On Delivery service has an additional charge of Rs. 100/-
To return your product, you should mail your product to:
A TO Z GLASS MATERIALS
104, MANJAPRA ROAD ,KOLENCHERY KAWALA, MANICKMAGALM, P.O KALADY KL- INDIA -683574 PH: +91 9037778893/4
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary between 3-10 days after receipt of original parcel by our office.
Packages are generally dispatched within 2 days after receipt of payment and are shipped via a private courier with tracking and drop-off with signature. Whichever shipment company is used to send out your parcel, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Any special requests, concessions can be made subject to the genuineness of the claim as examined by our team. Please feel free to write in to us at [email protected] for any refunds/cancellations/returns related issues.